Product Returns and Exchanges

Return Assistance

To return an item, please visit us online at Moduware.com for assistance, or send us an email to[email protected]

Return deadline

At Moduware, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Moduware within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. (See “How to return and item” below.)

Exchanges and Refunds

You have the option of receiving a refund for the full amount of the original purchase price or exchanging the item(s) for warranty issues. Moduware does not have an upgrade policy and cannot exchange for another product. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to
appear on your credit card statement.

Return Conditions

Please carefully read conditions below. If conditions are not met, Moduware reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that Moduware does not permit the return of or offer refunds for the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a 3 rd party retail partner.

How to return an item

To return an item you'll need to fill out the following form here to obtain a Return Product Authorization (RPA) number. Moduware will not accept returns without prior authorization and an RPA number. If you have problems or questions email Moduware at [email protected]

Returning Requirements

  • ● All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.

● Faulty items may be repaired or exchanged at our discretion for the equivalent model.


● Any merchandise missing the original serial number cannot be returned.

NOTE: Moduware recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Moduware or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Non-functioning (NF) Product: Failure Out of the Box A Moduware-branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call Moduware Customer Support at [email protected] within 10 calendar days of the invoice date. Moduware Customer Support will determine whether the product is NF and offer you the following options:

● Replacement: Moduware, at its expense, will ship another of the same product. Moduware Customer Support will put you in touch with a Moduware Sales Support Representative who will arrange for a replacement and the NF product's return.


● Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.

● If Moduware Customer Support determines that a returned product is not NF, Moduware will apply Moduware's standard product warranty to the product. Further, if Moduware determines that you have misrepresented a returned product's condition and that the product is not NF, Moduware may impose up to a $50 handling fee.

NF Policy

This NF policy applies only to Moduware-branded hardware products currently offered at the Moduware Online Store. As new products are offered, Moduware reserves the right to determine whether or not this policy applies.

APO/FPO Addresses

If you're an APO/FPO customer and you're outside the domestic delivery area, the standard Moduware Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Moduware, we recommend that you insure it against loss.

Defective Items

If you discover what you believe is a product defect for any Moduware-branded product, please contact Moduware Customer Support at [email protected]. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Retail partner purchases

Every genuine Moduware product bought from Moduware.com or a 3rd party retail partner is authorized for replacement due to warranty issues, however, we do not off returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.

Warranty Policies

If you purchased your product at Moduware.com, the product is automatically registered. All warranties are non-transferrable and are only available to the original end-user of the product. Warranties do not apply to products purchased from online vendors unauthorized to sell Moduware product.

  30 DAY RETURN POLICY 1 YEAR MANUFACTURER’S WARRANTY
Products Products purchased from Moduware.com or an authorized Retail Outlet Moduware branded products
Warranty Period Purchase date – day 30 Purchase date – day 365
Policy and Warranty Applicability Policy and Warranty Applicability Defects in materials and workmanship under normal use
Exclusions None Damages caused by operating the product outside its intended use/loss
Remedy-at Moduware’s sole discretion Replacement at no charge,exchange the product with a product that is of equal value orrefund the purchase price of the product Replacement or exchange of theproduct with a product that is of equal value.
Process Products must be returned to the original place of purchase and you must provide proof of purchase. Please make sure your product is registered with moduware.com. Follow the directions on the applicable website to submit a warranty request. Proof of purchase and a valid credit card are required. You are responsible for certain  shipping costs. Return damaged product to Moduware within sixty (60) days.

Warranty Terms

All Moduware warranties are non-transferable and are only available to the original end-user consumer. To request a replacement product under a warranty policy, you must provide proof of purchase. You will also be required to provide a valid credit card number. Warranties do not apply to products purchased from online vendors unauthorized to sell Moduware product. Products purchased at moduware.com are automatically registered.

To apply for a warranty return or refund fill in https://moduware.com/rma-form/

One-Year Manufacturer’s Warranty

Moduware warrants these Products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR, as applicable, from the date of retail purchase by the original end-user consumer. This warranty does not apply to normal wear and tear. You must provide proof of purchase, and provide a valid credit card number. You must also return the damaged product to Moduware. If a valid claim is made during the applicable period, Moduware, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. Failure to return the original product within sixty (60) days will result in your credit card being charged the full retail price of the replacement product. A customer is responsible for the return shipping costs.

30-Day Return Policy

We offer a 30-day money-back guarantee on products purchased directly from moduware.com or any authorized Retail Outlet. The product must be returned to the original place of purchase and you must provide proof of purchase. You have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the purchase price of the product. Products purchased through other retailers must be returned pursuant to those retailers’ return policies. Customized or personalized products and gift cards are not eligible for return.

MODUWARE IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OFWARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. MODUWARE’S WARRANTIES DO NOT
COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO MODUWARE SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN MODUWARE OR MODUWARE’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. MODUWARE RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF MODUWARE’S WARRANTY POLICY CONTAINED HEREIN. MODUWARE’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MODUWARE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS MODUWARE FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

MODUWARE RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND MODUWARE’S WARRANTIES. MODUWARE RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.

The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.

Warranty Information Tips

Order ID: You can find this in your account's order history.
Product Name: You can find this in your account's order history, as well as on the packaging or manual of the product.

Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs. Reason for Request: Enter a short description of the problem here, e.g. "defective".

Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.


FAQs

What isn’t covered by the warranty?

● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 12 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products

When does the warranty begin?

It begins the day you place your order.

How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us  at [email protected]

What is a valid proof of purchase?

  • ● An order number or a username for a purchase made through Moduware.com
  • ● A dated sales receipt from an authorized Moduware Reseller that shows a description of the product along with its price
  • What if I don’t have any proof of purchase?

  • ● If you made your purchase through Moduware.com, we may be able to locate your order using your email address, name or shipping address.

    ● If you made your purchase through an authorized Moduware Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

    ● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

  • Will the warranty be renewed if my product is replaced?

  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

Who are authorized Moduware Retailers and Resellers?

You can visit our page at www.moduware.com/distributors. For more information, please contact us at [email protected]